TELECOM Namibia chief executive officer (CEO) Stanley Shanapinda yesterday apologised to customers for recent network disruptions, vowing intensified efforts in strengthening infrastructure and preventing future outages.
Speaking at a media briefing, Shanapinda said the company takes full responsibility for the outages, which occurred between 15 and 16 April, saying they caused significant disruption to individuals, businesses and critical services across the country.
“As Telecom CEO, I take full accountability for the state of our network. The buck stops with me,” he said. “I personally and professionally extend my sincere apologies to all affected customers.”
He said connectivity is an essential service and that the company remains committed to improving reliability despite ongoing challenges.
“We understand that connectivity is no longer a convenience; it is an essential service for economic activity, education, healthcare and everyday life,” he said.
Shanapinda attributed the disruptions to a combination of international connectivity failures and local infrastructure challenges, including widespread copper theft and vandalism.
“The root cause of copper theft are scrapyards that are buying illegal copper, and that must stop,” he said, adding that Telecom is working with law enforcement and government institutions to address the issue.
The company has implemented interventions such as increased security, collaboration with the police and community structures, and engagement with the government to strengthen legislation and enforcement.
Shanapinda also raised concern over misinformation and threats directed at the company during the outage period.
“Intimidation and incitement to harm are not acceptable and are illegal,” he said.
The company, he added, is implementing measures to improve network resilience, including upgrading infrastructure, enhancing monitoring systems and migrating to more secure connectivity routes.
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