The Public Service Commission (PSC) is tackling 72 complaints and various misconduct appeals while urging government institutions to improve transparency and speed up information submissions.
Most of these cases are linked to recruitment processes, showing ongoing administrative challenges within government institutions.
PSC chairperson Patrick Nandago says the complaints form part of a broader workload that also included 37 appeals on misconduct and 14 reinstatement cases handled during the period under review.
“Accounting officers are urged to ensure the timeous submission of requested information to enable the commission to address staff members’ grievances without delays,” he says.
He says delays in resolving these matters remain a concern, with the commission often unable to finalise cases on time due to slow or incomplete submission of information by ministries, offices and agencies, as well as regional councils.
The commission says the lack of timely responses from institutions hampers its ability to effectively address grievances raised by public servants.
Nandago urges accounting officers to ensure all requested information is submitted promptly to enable the commission to deal with complaints and appeals without delay.
The commission has also flagged instances of non-compliance in recruitment processes, saying irregular appointments undermine transparency and fairness within government institutions.
In addition to complaints and appeals, the commission says it continues to manage a range of human resource matters.
This includes disciplinary cases, transfers and staffing decisions.
The findings point to persistent administrative bottlenecks within the public service, Nandago says.
This includes communication and information management, which continue to affect the timely resolution of staff grievances.
The commission says strengthening compliance and improving coordination between institutions will be critical to addressing these challenges and enhancing efficiency in the handling of public service complaints.
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