Model Foods launched Namibia’s very first fast-moving consumer goods (FMCG) self-checkout system at Model’s Auas Valley store in Windhoek on Tuesday.
Self-checkout technology has been used in restaurants before, but this is the first time it is available in Namibia.
Model installed four self-checkout machines, allowing customers to scan and pay for their items without waiting in long queues.
The store also adopted a new system.
Four self-checkout machines and 15 normal cashier points are available for customers to use.
In addition, 12 new systems now help with store management.
Shoppers can pay with cards through Adumo/Innervation, buy airtime with Mobipay, and staff can use 10 mobile devices to manage stock and assist customers on the floor.
Ohlthaver & List Group executive chairman Sven Thieme told The Brief during the launch that the FMCG self-checkout system is as a way to help customers locate products and provide information.
“The robotic assistant is programmed to help customers locate products and provide information, a first for Namibian retail. Here we’re testing all new technologies out. We’ve got our own systems now, payment systems and all sorts. Also the checkout, self-checkout system, which is really working very well,” said Thieme.
This step is not just about technology but also about improving customer experience. The company hopes to expand the self-checkout service to other branches in the future.
*Additional reporting from The Brief.
