The power of upfront information-sharing

The Communications Regulatory Authority of Namibia (Cran), as the regulatory body for the information and communication technology sector in Namibia, is mandated to regulate the sector in a manner that benefits all Namibians.

A key aspect of this responsibility is the professional and structured dissemination of information through proactive disclosure of information, thus ensuring effective communication with stakeholders.

A fundamental principle guiding Cran’s communication strategy, both internally and externally, is the proactive disclosure of readily available information. This aligns with the Access to Information Act, which mandates Cran to facilitate the public’s access to information.

Proactive disclosure encourages the deliberate release of information before a request is made and seeks to anticipate stakeholders’ information needs and address them upfront.

By embracing proactive disclosure, Cran is positioned to build trust with its stakeholders, thus fostering a culture of accountability, transparency and minimising the risk of misinformation, especially at a time where information is plentiful and easily accessible.

Cran’s access to information division plays a crucial role in ensuring information produced by or related to Cran is disseminated expeditiously and within the prescribed parameters.

The Access to Information Act stipulates that information should be published within 30 days of its production or receipt.

This includes details on the composition, functions and appointment procedures of boards, councils, committees and other organisational bodies, budget, revenue, expenditure, and financial obligations, processes, and rules for engagement with Cran.

Adhering to these publication requirements is crucial, as failure to comply may result in penalties for Cran or disadvantages for stakeholders.

Delayed disclosure can also lead to undue prejudice for members of the public who may be unaware of pertinent information. By ensuring timely publication of information, Cran displays its commitment to transparency and accountability, thereby mitigating any potential adverse effects.

Recognising the challenges that may be associated with proactive disclosure of information, the authority is cautious to strike the right balance between transparency and confidentiality.

In conclusion, anticipating the public’s information needs and ensuring their access to information empowers individuals to make informed decisions, ultimately contributing to positive societal transformation.

• Rackel Shikongo is an access to information and communication practitioner at Cran

In an age of information overload, Sunrise is The Namibian’s morning briefing, delivered at 6h00 from Monday to Friday. It offers a curated rundown of the most important stories from the past 24 hours – occasionally with a light, witty touch. It’s an essential way to stay informed. Subscribe and join our newsletter community.