FNB Namibia reviewed its pricing, which came into effect from 1 July 2018, and included the reduction of some of its bank fees.
FNB Namibia Holdings’ chief executive, Sarel van Zyl, said this is in line with the bank’s 2019 financial year planning.
“We have remained committed to putting customers first by keeping several major fees unchanged, while even decreasing others. Some of the changes include reduced point of sale swipes, reduced FNB App payments, reduced cellphone banking payments, no fee increases in FNB ATM withdrawals, no increases in internal debit order fees, no increases in penalty fees, and so forth,” he explained.
Other fees which were reduced or remained unchanged were honouring fees, unpaids, ATM declines and failed scheduled transfers; as well as no increases in monthly account fees for LifeStart students accounts and future forward; no increases in ATM, online and scheduled payments and transfers; no increases in stop payments and enquiries; no increases on eWallets and withdrawals, and no increases in advance deposit taking (ADT).
FNB has furthermore undertaken a change in how free ATM withdrawals are offered to customers on the LifeStart students accounts, gold electronic pricing, premier electronic pricing, and private clients. This assists in simplifying the offering for customers, while providing value for money.
“Here, I would like to mention that the LifeStart student account holders can now withdraw up to N$2 000 for free at FNB ATMs per month, while gold electronic pricing option account holders can withdraw up to N$3 000 for free per month. Premier electronic pricing option account holders can withdraw up to N$6 000 for free per month, and private clients can withdraw up to N$9 000 for free per month, all of these at FNB ATM’s,” Van Zyl said.
He added that the bank is proud to have ensured that its customers can continue to save money and earn rewards using their linked savings pockets as they shift their financial transactions from branches to an ever-widening range of easy digital channels.
The drive for customers to benefit from FNB’s innovative solutions such as ADT machines, the cash at till service, the newly introduced CashPlus banking and extended eWallet services coming soon continues to deliver better ways in which FNB customers can bank more affordably, easily and efficiently, Van Zyl noted.
“We continually offer low fees for all electronic channels to encourage self-service behaviour from customers. Not only is this more efficient, but also more convenient. Once again, I reiterate the fact that all our customers should investigate electronic options so that they can make optimal use of their hard-earned cash,” he said.
The new pricing guide can be found on the FNB Namibia website.
