Bank Windhoek has announced a revised banking fee structure, effective from Tuesday, in response to continued economic uncertainty and a projected inflation rate of 4.5%.
The new structure emphasises affordability and digital access, with no subscription fees for internet banking, the Bank Windhoek and Capricorn Private Wealth (CPW) mobile apps, cellphone banking, or EasyWallet services.
Customers will also receive free electronic statements, encouraging engagement with digital services.
“This adjustment has been carefully considered to reflect current cost realities while remaining fair and responsible. The revised banking fee structure demonstrates the bank’s dedication to financial inclusion and commitment to supporting economic resilience in challenging times,” the announcement reads.
Special provisions have been made for senior citizens, low-income earners, and youth account holders. Seniors will receive no monthly service fees, point-of-sale transaction fees, or fees for external debit orders.
Meanwhile, most transactional service fees for the basic bank accounts will remain unchanged for the 2026 financial year, and students with Namibia Students Financial Assistance Fund accounts will continue to benefit from reduced ATM withdrawal costs.
The bank is also accelerating its digital transformation, renovating branches and introducing its network of self-banking hubs. To date, 13 of the bank’s 54 branches have been upgraded, alongside the nationwide deployment of seven cash-accepting ATMs, 11 bulk cash-accepting ATMs, and 29 self-service kiosks.
“Bank Windhoek recognises that the future of banking is shaped by technology, with a strong focus on digitalisation and improving customer experience.”
