Zimbabweans go to the Net to assist

LONDON – Inflation in Zimbabwe is soaring, and its citizens abroad are pitching in to help relatives at home – giving part of their earnings in South Africa, for example, to Zimbabwean businessmen there, who then truck food, cooking oil and other scarcities across the border.

Now a high-tech solution has arrived, with Internet-based companies allowing Zimbabweans across the globe to go online to buy their loved ones everything from fuel and food to generators. The Web site Mukuru.com offers an alternative to long queues at gas stations short of fuel.Once a friend or relative has logged on and paid for fuel, the company sends a short message to the recipient’s cell phone in Zimbabwe containing a 10-digit number the person can exchange for vouchers at a designated coupon office.FILLING UP They can then fill up their car at stations that import fuel independently and sell at market rates, rather than having to scramble for fuel when it becomes available locally at prices heavily subsidized by the government.Two other sites, Zimbuyer.com and Zimland.com, offer a virtual shopping center of Zimbabwe goods.Sitting in front of their computer abroad, people can pay for Zimbabwean staples such as sadza – corn meal – and a popular brand of baked beans, or even TVs and power generators, that are then delivered to addresses in the country’s three largest cities within 72 hours.Buyers can log on to check the delivery status.Mukuru.com founder Rob, who gave only his first name out of concern for his family in Zimbabwe – where criticism of the government and its management of the economy can be dangerous – came up with the idea when he worked for a multimedia firm.His site is run by eight Zimbabweans based in Britain, home to the second largest diaspora community of Zimbabweans, after South Africa.He said cell phone users in the West were fixated on the pictures they could put up on their phone screens or take with them, or features like using their phones as radios.But in the developing world, he said, “the power of the mobile phone was the SMS.”PIONEERS Africans in general have pioneered the use of cell phones to transfer value by using airtime as a virtual currency.Phone users can sell airtime for real money, or trade it for something else, thereby avoiding the relatively high costs of transferring small amounts of money through banks.In Zimbabwe, the technology met a stark need.Thea Fourie, a South Africa-based analyst for independent market analysis firm Global Insight, said scarce goods and high unemployment in Zimbabwe, combined with salaries not keeping up with the rises in goods and services, meant any transfer of money to Zimbabweans from abroad could help.Zimbabwean President Robert Mugabe is accused by critics in the West and at home of ruining what was once an African economic success story with a chaotic and often-violent campaign to seize thousands of white-owned commercial farms for redistribution to black Zimbabweans.Mugabe defends the programme as a way of righting severe imbalances in land ownership inherited from British colonial rule.Fourie said that while some Zimbabweans could be helped by money from abroad, it would have only a “marginal” impact on overall economic performance in Zimbabwe, “because the whole problem is so structured around the political aspect.”POPULAR GOODS A Zimbuyer.com spokesman, who spoke on condition of anonymity, said that the site’s most popular items were cooking oil, soap, rice, meat, and corn meal.The company is run by four Zimbabweans in Britain and the United States.Douglas Siwira, a 41-year-old businessman living in England, uses Mukuru.com to buy fuel for his family in Zimbabwe.He praises the “promptness” of the transaction.Mukuru.com started in February 2006 and now has 6 500 customers all over the world.It also allows those registered on the site to pay for satellite TV for and transfer money to people in Zimbabwe, and plans to offer mobile airtime top-ups by the end of the month.Mukuru.com has already started offering services to South Africa and now plans to branch out into Kenya and Zambia by July, Malawi by August and Ghana by the end of the year.Nampa-APThe Web site Mukuru.com offers an alternative to long queues at gas stations short of fuel.Once a friend or relative has logged on and paid for fuel, the company sends a short message to the recipient’s cell phone in Zimbabwe containing a 10-digit number the person can exchange for vouchers at a designated coupon office. FILLING UP They can then fill up their car at stations that import fuel independently and sell at market rates, rather than having to scramble for fuel when it becomes available locally at prices heavily subsidized by the government.Two other sites, Zimbuyer.com and Zimland.com, offer a virtual shopping center of Zimbabwe goods.Sitting in front of their computer abroad, people can pay for Zimbabwean staples such as sadza – corn meal – and a popular brand of baked beans, or even TVs and power generators, that are then delivered to addresses in the country’s three largest cities within 72 hours.Buyers can log on to check the delivery status.Mukuru.com founder Rob, who gave only his first name out of concern for his family in Zimbabwe – where criticism of the government and its management of the economy can be dangerous – came up with the idea when he worked for a multimedia firm.His site is run by eight Zimbabweans based in Britain, home to the second largest diaspora community of Zimbabweans, after South Africa.He said cell phone users in the West were fixated on the pictures they could put up on their phone screens or take with them, or features like using their phones as radios.But in the developing world, he said, “the power of the mobile phone was the SMS.”PIONEERS Africans in general have pioneered the use of cell phones to transfer value by using airtime as a virtual currency.Phone users can sell airtime for real money, or trade it for something else, thereby avoiding the relatively high costs of transferring small amounts of money through banks.In Zimbabwe, the technology met a stark need.Thea Fourie, a South Africa-based analyst for independent market analysis firm Global Insight, said scarce goods and high unemployment in Zimbabwe, combined with salaries not keeping up with the rises in goods and services, meant any transfer of money to Zimbabweans from abroad could help.Zimbabwean President Robert Mugabe is accused by critics in the West and at home of ruining what was once an African economic success story with a chaotic and often-violent campaign to seize thousands of white-owned commercial farms for redistribution to black Zimbabweans.Mugabe defends the programme as a way of righting severe imbalances in land ownership inherited from British colonial rule.Fourie said that while some Zimbabweans could be helped by money from abroad, it would have only a “marginal” impact on overall economic performance in Zimbabwe, “because the whole problem is so structured around the political aspect.”POPULAR GOODS A Zimbuyer.com spokesman, who spoke on condition of anonymity, said that the site’s most popular items were cooking oil, soap, rice, meat, and corn meal.The company is run by four Zimbabweans in Britain and the United States.Douglas Siwira, a 41-year-old businessman living in England, uses Mukuru.com to buy fuel for his family in Zimbabwe.He praises the “promptness” of the transaction.Mukuru.com started in February 2006 and now has 6 500 customers all over the world.It also allows those registered on the site to pay for satellite TV for and transfer money to people in Zimbabwe, and plans to offer mobile airtime top-ups by the end of the month.Mukuru.com has already started offering services to South Africa and now plans to branch out into Kenya and Zambia by July, Malawi by August and Ghana by the end of the year.Nampa-AP