Unisa Students Don’t Get Service

I’VE been a student at Unisa (the University of SA) since 2000.

The past two years however, I’ve had so many problems with them that I want to ask prospective students not to waste their money on this institution. Foreign students have to pay an additional N$280 per subject because they live outside SA.This can amount to between N$1200 and N$1800 per year, depending on how many subjects you study.At so much extra cost you expect to have your queries answered, your registration correctly handled and your contact information correctly given to the courier company that transports your study material.Unfortunately this is wishful thinking.I experience problems with my registration EVERY year.And when you try to contact their Call Centre you are just put ‘on hold’ indefinitely.This holding on has cost me quite a sum of money to date and at the end of the day you are forced to put the phone down – without having been helped.Sending e-mail and faxes doesn’t help either.The only way that I could sort out my problems with my 2006 registration, was to ask a friend in SA to go to the Unisa offices and speak to someone there about my concerns (there’s no Unisa office in Namibia.) Since this is the type of service foreign students receive from Unisa, I’d like to ask potential students to rather consider studying at other long-distance academic institutions.Disappointed Student Via e-mailForeign students have to pay an additional N$280 per subject because they live outside SA.This can amount to between N$1200 and N$1800 per year, depending on how many subjects you study.At so much extra cost you expect to have your queries answered, your registration correctly handled and your contact information correctly given to the courier company that transports your study material.Unfortunately this is wishful thinking.I experience problems with my registration EVERY year.And when you try to contact their Call Centre you are just put ‘on hold’ indefinitely.This holding on has cost me quite a sum of money to date and at the end of the day you are forced to put the phone down – without having been helped.Sending e-mail and faxes doesn’t help either.The only way that I could sort out my problems with my 2006 registration, was to ask a friend in SA to go to the Unisa offices and speak to someone there about my concerns (there’s no Unisa office in Namibia.) Since this is the type of service foreign students receive from Unisa, I’d like to ask potential students to rather consider studying at other long-distance academic institutions.Disappointed Student Via e-mail