Pupkewitz Motors strives for all-round success

THE Pupkewitz Group was founded on the pillar of customer satisfaction through service excellence and is uniquely positioned by its diverse and decentralised business outlets.

Grounded in a rich history of entrepreneurship, the Pupkewitz Group is one of the oldest family-owned businesses in Namibia and a recognised contributor to key sectors of the Namibian economy. Pupkewitz Motors currently partners with ten global vehicle brands and operates from over 20 locations around the country – with a team of more than 600 motivated employees embodying excellence, dedication and a willingness to move forward.

Committed to people development as part of the social progression of Namibians, Pupkewitz Motors has offered various training programmes in recent years, spending as much as N$2,5 million and empowering as many as 800 people. Most recently, the company signed an Apprenticeship Memorandum of Agreement with the Namibia Training Authority (NTA). The aim of the programme is to enhance access to training opportunities, address youth unemployment, increase productivity and improve national economic competitiveness. The apprenticeship-training programme is based on a dual vocational training system, whereby apprentices attend classes at accredited training institutions and receive on-the-job training at Pupkewitz Motors.

By carefully selecting key brand Pupkewitz has managed to keep a reputation as specialists. Customers know Goldwagen for stocking items that are not available elsewhere. Pupkewitz proudly boast over 30 000 different product items, comfortably making them the leaders in the aftermarket parts industry.

In the market they soon acquired a reputation as Volkswagen specialists. After acquiring this reputation as specialists in Volkswagen parts the market opportunity presented itself in expanding to other motor vehicle brands in this niche market.

Accessory Fitment Centre (AFC) is a wholesaler, retailer and fitment centre situated in Ruhr Street in Windhoek’s Northern Industrial area. The centre specialises in high-quality, vehicle-specific lifestyle and off-road accessories, offering leading and well-renowned brands. AFC is the sole distributor of the Ironman 4×4 range since August 2018 and supplies to all Ironman 4×4 dealers across Namibia.

AFC is also the agent for Beekman fibreglass canopies, Rhinoman aluminium canopies as well as CTEK.

Other popular brands and accessories on offer include RSI steel canopies, Takla seat covers, Escape Gear seat covers, Gobi-X accessories, Outback Extreme accessories, Front Runner accessories, Rhino 4×4 accessories, Rhino bar accessories, SYCOR stainless steel accessories, Suntek Vehicle Window and Paint Protection Film, Planetron accessories, as well as Poly-lining for pickup load beds.

Pupkewitz’s customer base is diverse and focuses on both fleet and retail customers. Each deal is custom made for each fleet or retail customer. Pupkewitz also has in-house finance services available, servicing all Namibian banks. With customer needs always changing, the vehicle models are continuously reviewed and adapted to meet customer needs.

Pupkewitz Motors is not just looking for ways to grow the Namibian economy, but to also increase customer service delivery by bringing it closer to your doorstep. They continue to expand their footprint in Namibia with the following branches: Pupkewitz Volks­wagen North at Ongwediva – a fully fledged state-of-the-art VW dealership, that will include sales and after sales services. For their clients at Swakopmund they are building a new Pupkewitz Haval showroom. They are also reaching out to Katima Mulilo with a satellite service centre for both service and warranties. Despite the harsh economic conditions, and focus on cost control, Pupkewitz Motor Division through all of its franchises, continue to invest in the society they operate in through sponsorships and a number of corporate social responsibility projects. Their view is that sponsorships and donations will most likely not add huge volumes to their sales numbers, however, they believe that this is the right thing to do in ploughing back into society and trying to make a positive difference.

Their focus is on containing their costs in the business. In doing this they have thus far been able not to have to retrench on a large scale like many companies have been forced to do. Pupkewitz Motors places a strong focus on customer service and retention. They understand that customers, too, are affected by the recession, and so they continue to support them in making the right decisions with regard to their mobility, whether it is a new vehicle, or purchasing a used vehicle, or in certain instances to rather keep their existing vehicle and maintain the vehicle very well by continuing to service it and where applicable extend the vehicles’ warranties.Pupkewitz Motors continues to focus on their employees, and equipping them with the relevant training and tools to be able to best serve their valued customers.

For further information visit www.pupkewitz-motors.com.

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