Old Mutual Namibia has launched two digital channels that aim to revolutionise its customer experience.
The company says the Old Mutual mobile app and WhatsApp funeral claims functionality will provide users with convenience and accessibility while prioritising the security of their personal and financial information.
The mobile app is a financial tool that offers users a seamless and hassle-free way to manage their finances, without the need for physical visits to Old Mutual branches, the company says.
The app provides access to investment accounts and real-time portfolio updates, enabling users to make informed financial decisions on the go.
The app’s security features, such as encryption, multi-factor authentication and biometric security, ensure the confidentiality and security of users’ data.
The WhatsApp funeral claims functionality is another feature that streamlines the claims process, providing customers with a user-friendly and accessible way to manage their funeral claims via WhatsApp. With easy submission and tracking, customers can now submit their claims in minutes, without having to call or visit Old Mutual branches.
“At Old Mutual Namibia, we’re committed to making a positive impact through innovation, and we’re excited to share our latest creations,” Tassius Chigariro, Old Mutual Group CEO, said in Windhoek on Wednesday. “Customers can expect faster processing times and quicker resolution of their claims.”
Old Mutual’s new digital channels are expected to improve customer satisfaction by offering more accessible, secure and convenient options to manage their finances and make funeral claims.
Old Mutual chief operating officer Logan Fransman said, also on Wednesday: “The Old Mutual mobile and the WhatsApp funeral claims functionality are two powerful tools that will transform the way customers manage their finances and make funeral claims.
They offer convenience, security, accessibility, and savings, which are all essential features in today’s fast-paced world.”
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