Nedbank – What’s Happening?

SINCE Nedbank introduced their new slogan ‘Make things happen’, I’ve been wondering what my ‘favourite’ bank is trying to say.

Because, let’s face it, there isn’t much they do “make happen” is there? The only thing I can think of is that they are making a lot of money off their clients and are not giving a shimmer of service in return, and all that with frightening consistency. Do other banks use different technology or why is it that Nedbank ATMs are out of order about 70 per cent of the time? When one then proceeds inside the branch to hurriedly draw money (after all, isn’t that what an ATM is there for – speedy money withdrawals?), one is greeted by the yawning faces of two (maximum number at a time, despite numerous free teller counters) staff members who are both slow-motioning through the month-end cash deposits of companies, while customers who quickly need to draw cash are left standing there.No one occupies the third or fourth counter to help.Not one Nedbank employee cares when numerous customers leave the branch in frustration, heading back to work as their lunch hour draws to a close.And please Nedbank, when are the Globus teething problems going to end? You’ve had time to sort it out and still the glitches remain.If Nedbank would find itself in a more competitive market, its fate would have been sealed a long time ago.But currently banks seem to be nothing more than one big legalised rip-off.I hope a rude awakening comes soon.Andre Via e-mailDo other banks use different technology or why is it that Nedbank ATMs are out of order about 70 per cent of the time? When one then proceeds inside the branch to hurriedly draw money (after all, isn’t that what an ATM is there for – speedy money withdrawals?), one is greeted by the yawning faces of two (maximum number at a time, despite numerous free teller counters) staff members who are both slow-motioning through the month-end cash deposits of companies, while customers who quickly need to draw cash are left standing there.No one occupies the third or fourth counter to help.Not one Nedbank employee cares when numerous customers leave the branch in frustration, heading back to work as their lunch hour draws to a close.And please Nedbank, when are the Globus teething problems going to end? You’ve had time to sort it out and still the glitches remain.If Nedbank would find itself in a more competitive market, its fate would have been sealed a long time ago.But currently banks seem to be nothing more than one big legalised rip-off.I hope a rude awakening comes soon.Andre Via e-mail