The Namibia Water Corporation (NamWater) is urging all of its retail customers to update their contact details and settle any outstanding bills without delay.
NamWater says some customers have continued consuming water without receiving bills for several years due to the technical challenges NamWater’s billing system is experiencing.
In an effort to improve communication, the utility has rolled out a bulk SMS service to provide customers with account balances, payment reminders, and important service notifications directly via cellphone.
“Unfortunately, the effectiveness of this system has been hindered by a large number of incorrect or outdated customer cellphone numbers. As a result, many customers remain uninformed about their account status.
“To avoid disconnection and ensure continued service, customers are urged to visit their nearest NamWater office and update their contact details by 30 April. In addition, the corporation is appealing to all customers with overdue accounts to make immediate arrangements to settle outstanding balances,” NamWater spokesperson Lot Ndomanomhata says.
In an age of information overload, Sunrise is The Namibian’s morning briefing, delivered at 6h00 from Monday to Friday. It offers a curated rundown of the most important stories from the past 24 hours – occasionally with a light, witty touch. It’s an essential way to stay informed. Subscribe and join our newsletter community.
The Namibian uses AI tools to assist with improved quality, accuracy and efficiency, while maintaining editorial oversight and journalistic integrity.
Stay informed with The Namibian – your source for credible journalism. Get in-depth reporting and opinions for
only N$85 a month. Invest in journalism, invest in democracy –
Subscribe Now!
