Nampost. We add value?

REALLY? I wonder…

Fellow Namibians, over the last few years I’ve had nothing but grief with my friends at Nampost. Ninety per cent of people I speak to, can report on similar experiences with the Namibian postal service.How long will it take until we can witness an improvement in service in Namibia, and when can we rest assured that our mail actually reaches us in one piece, or even reaches us at all? The last straw for me was when a registered parcel (sent to me from Germany) disappeared into thin air.After countless calls to the persons in charge, and finally to the Postmaster, there is still no sign of the parcel and its valuable content.Yes, Mr Cloete, I am still waiting for your call.I then contacted the sender of the parcel, who was able to trace the parcel all the way to Frankfurt International Airport (yes, they actually trace a registered parcel!), where it left for the abyss and was never seen again…It is now either still in mid-air or gathering dust in one of Namposts branches, or …you know what.Nampost staff have no need or desire to phone you back.Not even out of politeness: “Sir, we haven’t tracked it down yet, but we will keep you posted.”Forget it, not even a courtesy call.I firmly believe that the people WE employ in the public sector do not give two hoots about customers and quite frankly wouldn’t know what service means, if it hit them on the head.My advice to everyone: avoid the postal service and, when possible, have your valuable items brought to you by people who come to visit.You might wait longer, but at least your goods will arrive.As for Nampost, if there was the slightest bit of competition for you in this market, you’d be dead in the sand.Appalled Windhoek Note: Name and address provided – EdNinety per cent of people I speak to, can report on similar experiences with the Namibian postal service.How long will it take until we can witness an improvement in service in Namibia, and when can we rest assured that our mail actually reaches us in one piece, or even reaches us at all? The last straw for me was when a registered parcel (sent to me from Germany) disappeared into thin air.After countless calls to the persons in charge, and finally to the Postmaster, there is still no sign of the parcel and its valuable content.Yes, Mr Cloete, I am still waiting for your call.I then contacted the sender of the parcel, who was able to trace the parcel all the way to Frankfurt International Airport (yes, they actually trace a registered parcel!), where it left for the abyss and was never seen again…It is now either still in mid-air or gathering dust in one of Namposts branches, or …you know what.Nampost staff have no need or desire to phone you back.Not even out of politeness: “Sir, we haven’t tracked it down yet, but we will keep you posted.”Forget it, not even a courtesy call.I firmly believe that the people WE employ in the public sector do not give two hoots about customers and quite frankly wouldn’t know what service means, if it hit them on the head.My advice to everyone: avoid the postal service and, when possible, have your valuable items brought to you by people who come to visit.You might wait longer, but at least your goods will arrive.As for Nampost, if there was the slightest bit of competition for you in this market, you’d be dead in the sand.Appalled Windhoek Note: Name and address provided – Ed