NamPost refuses late pension payout after Rundu pensioner dies in queue

Namibia Post Limited (NamPost) will not pay the old-age grant of the pensioner who collapsed in the queue at Rundu Post Office and later died on Tuesday.

Kasova Domingo (72), who according to her relative Rosa Muyenga, was not feeling well earlier in the day, was pronounced dead upon arrival at Rundu District Hospital.

“She was feeling unwell, and we then took a taxi to Rundu Intermediate Hospital. Upon arriving at the hospital, she was unfortunately declared dead,” Muyenga said.

NamPost spokesperson Gladwin Groenewaldt yesterday told The Namibian that only the Ministry of Gender Equality and Child Welfare and the Ministry of Finance can decide what happens to payments after the death of a beneficiary.

NamPost is guided by national regulations, which do not permit the disbursement of funds once a beneficiary has been officially declared dead.

“In such cases, the next of kin must follow the required estate and documentation process to access any benefits due,” Groenewaldt said.

He encouraged families to make use of NamPost’s home-visit payment or its location option for pensioners who are bedridden, ill, or physically unable to stand in long queues.

“Our mobile outreach teams are available to assist and can deliver payments directly to beneficiaries at their homes to prevent situations like this in the future,” he said.

Kavango East police regional commander commissioner Andreas Haingura yesterday confirmed the incident, saying Domingo was declared dead upon arrival at the hospital.

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