The Namibia Post Limited (NamPost) has issued a public apology to social grant beneficiaries and stakeholders following disruptions experienced during the initial phase of the national social cash grant payment and re-registration programme.
The apology comes after the launch of the new payment model on 13 October, which saw many recipients facing delays and logistical challenges.
In a statement released on Monday, NamPost acknowledges the inconvenience caused and expresses regret for any negative impact on beneficiaries.
“We extend our sincere apologies to all grant recipients, the public and our valued stakeholders who were negatively affected in any manner whatsoever,” the statement reads.
Despite the rocky start, NamPost reports that 191 032 grants, representing 64% of the 299 637 eligible payments, had been successfully disbursed by 24 October. Payments were made through both post office branches and mobile teams across the country.
The company stated that all mobile teams are now fully operational, and that significant progress has been made to resolve the initial issues, with regional offices reportedly extending working hours to serve all customers, demonstrating what NamPost describes as unwavering commitment from its staff.
NamPost states that to prevent further disruptions, they have released a structured payment schedule for November. Mobile payments will begin on 3 November, while in-branch payments will follow a staggered timeline based on the grant type. Beneficiaries are urged to adhere strictly to their designated dates and to prioritise the elderly and disabled.
NamPost also advises recipients not to travel long distances, as mobile teams will continue servicing regular pay points. Daily updates will be broadcast via Namibian Broadcasting Corporation radio, and payment schedule posters will be displayed at post offices nationwide.
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