Nabta urges members to improve customer care

THE Namibian Bus and Taxi Association (Nabta) has called on bus and taxi drivers to respect their customers because they are the lifeblood of the passenger-transport industry.

“Customers need to be treated with respect, dignity and given value for their hard-earned money. They deserve respect when they are boarding your vehicles and during their journeys to their destinations across the country,” Nabta President Magnus Nangombe told a press conference in Windhoek on Monday.Nangombe said this means that grabbing customers’ luggage and shoving them into minibuses, as some bus drivers do, should stop.”Drivers must change their unprofessional behaviour and adopt an attitude of responsible driving by always putting our customers’ needs and safety first, before money and anything else, if we are to preserve the public passenger industry,” said Nangombe.He said Nabta has launched a ‘Save Lives’ campaign for the festive season and has requested the Police to strictly enforce traffic laws.”We recommend that the law enforcement agencies must be visible beyond Police stations or road blocks, and highway patrols must check the undesired behaviour of public transport operators, especially speeding while displaying a 100-kilometres-per-hour sticker on the vehicle,” he said.Nangombe said Nabta has also noted an increase of illegal taxis in the North and action needs to be taken against this.They deserve respect when they are boarding your vehicles and during their journeys to their destinations across the country,” Nabta President Magnus Nangombe told a press conference in Windhoek on Monday.Nangombe said this means that grabbing customers’ luggage and shoving them into minibuses, as some bus drivers do, should stop. “Drivers must change their unprofessional behaviour and adopt an attitude of responsible driving by always putting our customers’ needs and safety first, before money and anything else, if we are to preserve the public passenger industry,” said Nangombe.He said Nabta has launched a ‘Save Lives’ campaign for the festive season and has requested the Police to strictly enforce traffic laws.”We recommend that the law enforcement agencies must be visible beyond Police stations or road blocks, and highway patrols must check the undesired behaviour of public transport operators, especially speeding while displaying a 100-kilometres-per-hour sticker on the vehicle,” he said.Nangombe said Nabta has also noted an increase of illegal taxis in the North and action needs to be taken against this.