MOBILE Telecommunications Company, MTC Namibia, is set to introduce a number of products and services, as part of its ‘customer centric’ approach and being innovative.
The new features being introduced by the company are ‘Airtime Advance’, ‘Data Gifting’, ‘Data Transfer’ and ‘Multiple Aweh’.
Data has become an important, and widely needed product offering for Namibians, and with certain products such as data transfer, it means customers would be able to send data to another MTC subscriber, similar to sending airtime – a process described as quick and convenient. Similar to transferring data, customers can also gift each other data, which means an MTC subscriber can purchase a data bundle for someone else directly from their available airtime.
The company plans to launch these new features and services next month, but the date is yet to be determined. According to the company, this is way to take heed of customer calls and meeting their needs.
In a brief interview with The Namibian, MTC Namibia’s corporate communications officer, Fikameni Mathias, said MTC is striving to meet the individual needs of its customers, hence the customer-centric approach it is taking.
He reiterated that the company is also working towards being a digital enabler while ensuring individual customer needs are met with every product offering introduced.
“As MTC we try to engage our customers and to meet their needs as well as make their lives a bit easier. Customer needs are constantly evolving, and we take note of that to introduce products and services to satisfy a specific need,” he said.
Email: charmaine@namibian.com.na
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