First National Bank Namibia (FNB) has cautioned all CashPlus agents against charging customers extra fees for cash withdrawals or deposits.
In a statement issued last Thursday, the bank says it had noted concerns about agents imposing extra charges or conditions before transactions are processed, adding that such practices are not allowed.
FNB says CashPlus was introduced to improve access to banking services, particularly in areas with limited bank branches.
According to the statement, agents are paid commissions directly by the bank and may not charge customers any further fees.
FNB Namibia transact pillar head Rivan Meyer says CashPlus was designed to make everyday banking accessible and affordable.
“We encourage all CashPlus agents to familiarise themselves with both the requirements and the purpose of the CashPlus agreement,” Meyer says.
The bank says agents must process transactions fairly and may not impose conditions such as compulsory purchases.
FNB Namibia says it is engaging with CashPlus agents to reinforce the terms of the CashPlus agreement.
Customers who need clarity on CashPlus transactions are advised to contact the bank’s customer service line.
In an age of information overload, Sunrise is The Namibian’s morning briefing, delivered at 6h00 from Monday to Friday. It offers a curated rundown of the most important stories from the past 24 hours – occasionally with a light, witty touch. It’s an essential way to stay informed. Subscribe and join our newsletter community.
The Namibian uses AI tools to assist with improved quality, accuracy and efficiency, while maintaining editorial oversight and journalistic integrity.
Stay informed with The Namibian – your source for credible journalism. Get in-depth reporting and opinions for
only N$85 a month. Invest in journalism, invest in democracy –
Subscribe Now!
