FNB extends smart ID and passports offering

FIRST National Bank (FNB) last week announced that its customers in South Africa’s Limpopo province can now apply via the online system of the department of home affairs and collect their smart IDs and passports at FNB’s Burgersfort branch.

Chief executive officer of FNB Points of Presence Lee-Anne van Zyl said: “We are thrilled to expand this convenient service to our customers in Limpopo. This collaboration and partnership with the department of home affairs provides a great framework for improving access to essential services for communities.”

Van Zyl said they have issued over 200 000 smart ID cards and passports since the inception of the partnership with the department of home affairs.

“We are confident that the expansion into Limpopo will provide more customers with convenience by avoiding long queues when applying for their smart ID’s and passports,” said van Zyl.

Van Zyl said the booking process for ID cards and passport documents was facilitated through eChannel, a home affairs online booking portal that captures the applicant’s personal details.

Once the application has been processed online, the customer can schedule a booking to visit one of the designated branches for fingerprint verification. The final stage was an SMS confirmation notifying the applicant that the document is ready for collection.

“We remain committed to our partnership with the department of home affairs and our ambition to expand this service nationally for all our customers to experience. We will be prioritising on rolling out this service to other provinces in the new year,” said Van Zyl.

– Nampa-ANA

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