Bad Service At Bank

AS I am totally discouraged, I am contacting the media. I was a client of Standard Bank for years, when I changed my bank for personal reasons.

Although I was living in Swakopmund, I made a special effort to travel to Windhoek on February 1 this year to close my account at the Ausspannplatz branch. I was told I had to go to the first floor to close the account.I did this after ‘Customer Consultant No 1’ gave me a form to read which said that after everything the Bank would owe me N$2,95, and I should claim the money from the cashier.I did this.At the end of February I received a statement which indicated that I owed the bank money.In other words, the account was not yet closed! I made an expensive call and after I spoke to Yolandi, Graham Hendriks and M C de Vos, I was assured that the account was now closed and I did not owe the bank any money.On May 6 I received another statement from Standard Bank.I still owe them money! It is now going to take me an international call and a lot of patience and I will again have to give all the documentation details to the person on the other side of a telephone! What can a person do with a business whose motto is ‘Inspired.Motivated.Involved’? You are free to give my e-mail address to the bank if they are interested.Let us see how ‘involved’ they will be.H Blignaut Via e-mailI was told I had to go to the first floor to close the account.I did this after ‘Customer Consultant No 1’ gave me a form to read which said that after everything the Bank would owe me N$2,95, and I should claim the money from the cashier.I did this.At the end of February I received a statement which indicated that I owed the bank money.In other words, the account was not yet closed! I made an expensive call and after I spoke to Yolandi, Graham Hendriks and M C de Vos, I was assured that the account was now closed and I did not owe the bank any money.On May 6 I received another statement from Standard Bank.I still owe them money! It is now going to take me an international call and a lot of patience and I will again have to give all the documentation details to the person on the other side of a telephone! What can a person do with a business whose motto is ‘Inspired.Motivated.Involved’? You are free to give my e-mail address to the bank if they are interested.Let us see how ‘involved’ they will be.H Blignaut Via e-mail