Every country that has transformed itself has done so on the back of an unglamorous habit: the discipline of examining how work gets done, and refusing to accept that the current way is the only way. In my book ‘Digital…

A WELL-DRESSED VISITOR walks up to reception, drops a name: “I’m here to see Petrus”, and within 30 seconds he is through the turnstile, walking past server rooms and the finance department. No one asked for an ID. No one…