BAD SERVICE NO longer stays between the customer and the business. Today, a dirty switch, remote control, missing coat hangers, or one careless detail can quickly become a public complaint. The number of customer complaints on websites is astonishingly high.…

As a business owner, the protection of your assets should be a priority and it is also a sensible business management strategy to ensure the longevity of your enterprise. Importantly, by doing so it will give you peace of mind…

FOR MANY, THEIR entry into business starts as a hobby such as a passion for cooking, baking cakes and biscuits, fixing computers and electronic gadgetry, designing and making garments or providing social media platform maintenance or photographic services, hairdressing and…

This week’s uproar over speed humps on Windhoek’s Western byypass has exposed more than a traffic bottleneck – it has laid bare a deeper urban transport crisis that is punishing commuters, especially the poor. The measure was introduced to protect…

Private healthcare is growing across Africa. Good. That is not proof that the state has failed. It’s proof that patients want what overstretched public systems too often cannot guarantee: speed, reliability, and decent service. Here is the harder truth: Africa…

PRIVATE education has long complemented public schooling, often filling the gaps the state could not. For much of that history they were church-linked, with mission schools and private universities taking root across Africa. Mission schools were never only about reading…

FROM THE NAMA people’s early metalwork to Dutch-era prospecting, Namaqualand’s mining towns have a rich history, while today’s travellers still need a comfortable bed between Windhoek and Cape Town. Namaqualand’s copper belt has shaped towns, travel routes and livelihoods for…

Namibia will celebrate International Workers’ Day tomorrow. There will be speeches and sloganeering, but if the day is only a ritual on the calendar, we miss what it is really for: taking stock of the everyday bargain that keeps workplaces…

The old saying ‘no man is an island’ is as relevant today as it was four centuries ago. First penned by the English poet and clergyman John Donne in ‘Devotions Upon Emergent Occasion’ in 1624, the phrase reminds us that…

There Are Always three sides to a story: yours, mine and the truth. That reality underscores the important of keeping an open mind – whether mediating disputes, listening to differing viewpoints, or shaping economic policy and programme interventions. Sound decisions,…

THE GLOBAL ECONOMY is gripped by panic, with prophets of doom predicting dire consequences and no country expected to be spared from the negative impact of the rapid rise in oil prices. Opportunists have seized this opportunity to make extra…