MTC Must Start ‘Making The Connection’

MTC Must Start ‘Making The Connection’

FIRST, MTC must rate as one of the most secretive organisations in Namibia – no direct numbers and/or mail addresses to management on their website other than a ‘feedback’ address, phone calls are seldom, if ever, returned, and the service stinks! Maybe that is the reason why no one is bold enough to list their contact number – the poor folk at customer service either don’t understand a question, are telephone shy or are tired of receiving constant abuse about the shocking service offered by MTC as any call answered by ‘customer service’ is traditionally transferred to a non-existent person ‘who will help’!I have been a subscriber with MTC for many years and I have been told that I am a VIP customer! If that is the case then I feel terribly sorry for the standard customer as the service I receive is so far below acceptable it is mostly unbelievable.Please do yourself a favour and take a peek at the number of times my service has been ‘interrupted’ and then after a call from me it is ‘miraculously’ reconnected!!!! Without payment of a reconnection fee! Every month I phone the Mobilehome in Walvis Bay and receive the amount due for payment – the reason…………your invoices and statements are most unclear and are possibly understandable by people from another planet, or maybe another continent! I pay the account via electronic transfer and still have the decency to fax through confirmation of payment to the Mobilehome for confirmation sake! This has proved to be a waste of time as almost every second month my service is ‘interrupted’ as the account has ‘not been paid’.Come on MTC – instead of spending money changing your logo etc – sort your business out! There seem to be many ‘asses’ that need to be kicked – from the top down!If you list a subscriber as a VIP there must be reason – treat your customers with respect and you will win many hearts – continue with the shocking service which goes on and on, and you will one day have logos and newly sign-written vehicles with very few customers to boast about.I phoned again this morning after 7 am – was told that Christofina (the ‘existent’ individual who attends to a selection of VIP subscribers – me being one……….Heaven forbid!!) would phone me back – I waited till 08h20 – then phoned again. I was then cut off and phoned again. This time I had to explain my whole sorry saga again – as it was a new ‘consultant’ that answered and, can you believe, I was put on hold ……………….for no less than 11 minutes – to be told that Eugene will attend to me and I will be transferred through to him. That could not happen (for some ‘existent or rather non-existent’ reason) and I was promised that Eugene would phone me back immediately. That was already nearly a half an hour ago and still no Eugene? I am not threatening – but this mail is going to be forwarded to newspapers. I am certain that there will be a flood of fellow Namibians who have, are and probably still will experience the shocking service that I have had and still do from MTC.Make the connection. Now!Nic L Adams, Via e-mailNote: The writer of this e-mail forwarded the correspondence between himself and MTC. It is not possible to publish it all. Abovementioned letter makes the point. – Ed