Multichoice paying options questionedBy: Staff reporter
With branches in Windhoek, Swakopmund and Ongwediva only, Multichoice Namibia came under fire this week from a reader of The Namibian who lamented the lack of branches in some regions.
Writing to The Namibian, a client expressed their disasatisfaction with the fact that there is no Multichoice branch in the Omusati Region which means that subscribers have to make payments at the Ongwediva office. The client further criticises the payment methods, saying, “If you pay at FNB, Standard Bank or to any other institution in the area, you have to fax the receipt which is an extra cost and is a waste of time. Sometimes they cut your DSTV even though the receipt was faxed.”
Claudia Blohm, Public Relations and Communications Officer at MultiChoice Namibia had this to say in response:
Dear Concerned Client
MultiChoice Namibia has offices in Windhoek, Swakopmund and Ongwediva. DStv account payments can also be made at any of these branches, or at any of our agents across the country (Gobabis, Grootfontein, Katima Mulilo, Keetmanshoop, Lüderitz, Mariental, Oranjemund, Otjiwarongo, Outjo, Rundu, and Tsumeb).
We do, however have numerous alternative payment options for your convenience:
Cash, cheque, credit card, internet banking, direct deposits at bank branches, debit order, top order, ATM and cell-phone payments.
MobiPay: We have concluded an agreement with Mobipay. Call 061-236624 and register for free and then pay your DStv account through MobiPay using your mobile phone!
Pay your DStv account before your cut off date and you won’t lose a single day of viewing.
Kindly always use your DStv account /customer number as a reference for your payment.
Should you pay 12 months in advance, a 13th month credit will be passed onto your account.
To find out what your payment due date is, type ‘DUE’, leave a space, include your smart card or customer number and SMS to 3788. Now only charged at 38cents (MTC only).
To find out what your account balance is, type ‘BALANCE’, leave a space, include your smart card or customer number and SMS to 3788. Now only charged at 38cents (MTC only).
To find out when your last payment was processed, type ‘PAYMENT’, leave a space, include your smart card or customer number and SMS to 3788. Now only charged at 38cents (MTC only).
View the DStv self-help services we offer you and learn how you can conveniently clear errors, or query your balance yourself (see www.dstv.com ) for all information.
We thank you for your feedback, it is invaluable as maintaining and improving our service levels and providing the responsiveness that our customers expect remains a top priority.
Should you have any further queries, please do not hesitate contacting me directly, by email your query with your account number to Claudia.email@example.com