Undeserving Praise

JACQUELINE Asheeke fails to address a number of critical points in her article on the Ministry of Home Affairs [The Namibian, 1 February 2013]. First, why do they continue to act in defiance of at least two high court judgements? (Concerning domicile certificates for married persons and dual citizenship being legal for born Namibians, and I would not be surprised if there were others.)

Second, why do Europeans and white Americans continue to find it relatively easy to get work permits while our fellow Africans are commonly refused (I myself am aware of dozens of examples of this - too many to dismiss as a chance happening.) If we were serious about pan-Africanism we would insist that companies look to Africa and its diaspora first for skills!
Third, customer service is a matter of policy - policy initiatives to correct the current atrocious service would include an easy complaints procedure (and a robust policy on taking action on complaints) a staffing framework that ensures clerks are not overwhelmed, a training policy that includes customer care training as a matter of routine.

Anonymous
Via SMS

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