However, on 25 August 2008 I found myself in a situation that was rather unpleasant.

My company booked and paid a return flight ticket to Frankfurt, already a few months ago.

Upon arrival at the check-in counter for my return flight to Frankfurt, an Air Namibia staff member named Martin Nghidengwa told me in a rather rude and unprofessional way that I was not on the flight, as the flight was overbooked and full.

My company of course paid for the flight and had confirmation that I had a seat.

To further explain the rudeness and unprofessional manners from this Air Namibia employee, when my girlfriend asked him to explain the situation, his response was: "I am not talking to you.

You are not a passenger ".

This response was of course completely out of line as we are victims of a situation created by Air Namibia.

The least that we can expect is some sympathy and professional manners in which we as customers are handled, especially when the airline is at fault.

Besides my annoyance about the rudeness of this unprofessional employee, I have some concerns about the procedures of Air Namibia.

I understand that by international law Air Namibia is entitled to do over-bookings.

However, the situation of Air Namibia is a bit different because most other airlines fly to destinations more times per day or at least daily, Air Namibia only flies two to three times per week to Frankfurt.

There is a big difference in inconvenience caused if delayed for a few hours (by an airline flying frequently) or two days (by an airline like Air Namibia that flies two to three times per week).

How do you then explain to your employer that you have a delay of two days because the airline is overbooked? Furthermore, how does this make Air Namibia and Namibia look overseas? It is indeed very bad publicity for the country's national airline.

Concerned Traveller Via e-mail Note: Name and address provided - Ed

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